Emotional Intelligent On Job Satisfaction

Emotional Intelligent On Job Satisfaction


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Things that stood up in the Research

Much Research has been done worldwide over the last few decades on the effects of emotion on job satisfaction. Since emotion plays a central role in our life, it is important to know its correlation with job satisfaction. Some of the essential tools that stood out showed that emotion plays a significant role in the work environment. Emotion can express communication from the inner state of feelings of hate, courage, sadness, pleasure, and joy. ( Hussain (2020). Emotion intelligence has the ability to grasp a certain concept correctly. This item stood out to me because, in human beings, there is always a tendency to combine emotion and intelligence. Thus emotional intelligence is termed as the ability to discern the emotion and the act of integrating the emotion to facilitate something.

 What did the authors of the study you selected examine in their Research? What did they hypothesize and why (rationale)?

The research author examined the emotional intelligence impacts to job satisfaction. The Research considered emotional intelligence as multidimensional construct, thus comparing the impacts of this dimension on job performance and satisfaction. The author considers Emotional intelligence being a subset of social intelligence, which has the power and ability to monitor other people’s feelings and emotions. It can discriminate against others as the emotion influences their level of thinking and making the decision. Some of the dimensions addressed by the author based on emotional intelligence include self-management, social management and self-awareness. The author hypothesizes that an employee’s emotional intelligence is associated with positive internal job satisfaction. He also hypothesizes that the employee’s emotional intelligence is passively associated with external job satisfaction. The author’s rationale for the Hypothesis is that the employees with a high Emotional intelligence are well known for identifying stress and frustration, thus regulating those emotions and reducing stress.

Method used

The method that the researcher implemented is surveying the bank call center. The researcher opted to take a bank as it was available and the best place to conduct the Research. To collect the data, the researcher used letters, emails, calls, and face-to-face interviews to reach as many people as possible. The data collected from 147 questionnaires and 250 calls were used. There was a scale that was used in measuring the items that were required from the respondent. The data on emotion recognition and job satisfaction were collected and analyzed. To give a good visual impression, the collected data was represented in graphs to give a good visual impression.

Meaningful findings from the author’s Research

The Research found that emotional intelligence plays a vital role in internal job satisfaction. To increase job satisfaction, it is important for the management department to address emotional intelligence to their employees. The Research states that the employee’s act of understanding the emotion have a critical role in internal satisfaction. The positive and negative emotions present in the employees can be controlled by the act of the employees knowing about Emotional Intelligence. The Research also found a direct statistical relationship between emotion regulation, emotional intelligence, and internal satisfaction.

Limitation to study

There were several limitations that they were subject to the Research. The data was collected in the local area; thus, if it was collected from different geographical locations, the participant could have given different responses based on their culture and customs. Another limitation is that the banker’s call employees collected the data. This indicates that the results were attributed to a call center employee. In case the data was collected from different industries, the data could have differed.

How do the findings from this study help you better understand the content?

Through the study finding, I can appreciate several things essential to me. First am well informed that emotional intelligence plays an essential role in job satisfaction. By using emotional intelligence, an individual can control his inner feelings such as anger, hatred and love and provide a good working environment. I can also appreciate that there is no direct statistical association between the regulation of emotions and internal satisfaction. I can also appreciate that an individual’s well-being has no significant relationship with job satisfaction.


Part 2


The people living with Attention deficit hyperactivity disorder have a negative attitude toward themselves.

Participants and how they will be recruited

The participants of this Research will be individuals diagnosed with ADHD. In recruiting them, I will send the form with instructions to the various social media platforms. This form will be required to be fill in the data of the person willing to participate. The form will be indicated that it is voluntary, and the data will be treated with high confidentiality. The participant will be required to fill in their contact data through this form. To recruit the participant, an online meeting will be held through Zoom, and the participant will be taught what is expected from them.

Scale in measuring Hypothesis

In this Research, to test the Hypothesis, Likert scales will be used. Using this scale is derived from the fact that it offer a simple rating system. Their participant responds on their ADHD condition and will require to answer, strongly agree, Disagree, neither agree nor disagree, Agree, and strongly disagree. To create a scale, the answer of choice will be scaled from 0-5, and the participant responses will be added to get the Likert score. The variable to be measured is the participant’s attitudes and feelings.

How conduction of study will be done

The study will be conducted online since it is fast and cheap. The questionnaires will be sent through emails, and the participant will fill in the necessary fields and then send back through the same online channel used.


Article: Effects Of Emotional Intelligence On Job Satisfaction: An Empirical Study On Call Center Employees

Suleman, Syed, M. A., Mahmood, & Hussain (2020). Correlating emotional intelligence with job satisfaction: Evidence from a cross-sectional study among Secondary School Heads in Khyber Pakhtunkhwa, Pakistan.  Frontiers in Psychology,  11, 240.

Chapter 30: Brackett, M. A., Rivers, S. E., Bertoli, M. C., & Salovey, P. (2016). Emotional Intelligence. In L. Feldman Barrett, M. Lewis, & J. M. Haviland-Jones (Eds.), Handbook of Emotions, 4 th Ed. (pp. 336-349). New York, NY: Guilford Press.

In addition, read the following articles:

Article: Ekman, P., O’Sullivan, M., Friesen, W. V., & Scherer, K. R. (1991). Invited article: Face, voice, and body in detecting deceit. Journal of Nonverbal Behavior, 15(2), 125-135. Ekman, P., O’Sullivan, M., Friesen, W. V., & Scherer, K. R. (1991). Invited article: Face, voice, and body in detecting deceit. Journal of Nonverbal Behavior, 15(2), 125-135. – Alternative Formats

Article: Leach, A.-M., Ammar, N., England, D. N., Remigio, L. M., Kleinberg, B., & Verschuere, B. J. (2016). Less is more. Detecting lies in veiled witnesses. Law and Human Behavior, 40(4), 401-410. Leach, A.-M., Ammar, N., England, D. N., Remigio, L. M., Kleinberg, B., & Verschuere, B. J. (2016). Less is more. Detecting lies in veiled witnesses. Law and Human Behavior, 40(4), 401-410. – Alternative Formats

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